About us
K A I S H I consulting is a small group of professionals with varied national and international experiences, which allows us to take a more holistic approach towards processes and markets.
We work within the boutique consulting business model, which means our degree of service customisation is extremely high.
We bring together the know-how from very distinct markets, and yes, we've chosen a japanese name. This is due to our team's love for the japanese culture, and also to our methodologies, which translate into the highest standards and rigour, as we aim to always present the best results possible.
Our mission is to support companies in developing or improving their internal and external communication processes, through the use of marketing tools, in order to keep both employees and customers happy.
We strive to be indispensable for micro, small and medium enterprises in terms of managing both employee and customer satisfaction.
THE INSIDE
Our motivation and inspiration is the japanese kaizen philosophy, which means search for continuous improvement. This was the main inspiration for this business model's concept.
Kaizen implies continuous improvement starting from the inside of company, from the highest ranking to the least experienced employee. This is why we believe that any company that understands this is a company that will get further and ahead. What we seek to do is applicable to any employee, from receptionists to managing directors.
Good communications doesn't need to make any type of distinction among employees.
This is the philosophy that is behind the first part of our motto:
Employee focus:
THE OUTSIDE
Once again, inspired by the japanese culture, we seek to support companies in the process of improving their customer oriented services. The word that best describes what we aim to implement is kikubari, which means "to think of others". And this is the reason why Japan is the best example, they think: customer first! So, our objective is to help support companies understand their customers and what they can improve on to increase customer loyalty.
Gaining new customers is great, but it is a much more expensive process than keeping the existing ones. If we have one mouth and two ears, maybe that is a sign that we should hear more and say only what is necessary.
This is where the second part of our motto comes from:
Customer focus:
WHAT WE DO
At KAISHI Consulting, we become part of your team, guiding and supporting you every step of the way—just like one of your own employees. Think of us as the training wheels on your bicycle, helping you until you're ready to go solo. Your success is our success, which is why we focus on delivering results that truly matter. Whether it’s improving internal team dynamics, strengthening customer relationships, or creating professional content, we offer tailored solutions to meet your unique needs.
Our approach prioritises efficiency and productivity, applying Kaizen principles to help your staff adopt a results-driven mindset. We work closely with your team to streamline processes and boost performance, ensuring long-lasting improvements. Unlike traditional consultancies that charge high fees for large teams and unnecessary extras, with KAISHI, you only hire the services you need—no hidden costs or irrelevant add-ons. Our dedicated experts will be by your side from start to finish, making sure everything runs smoothly and efficiently.
From training to marketing strategies and process optimisation, we have solutions for every challenge. You can count on us to help your business thrive. Try us and see the difference in how we work!
MEET THE TEAM
MANAGEMENT
